Virtual Assistant Frequently Asked Questions
What happens when my hours run out?
The last thing a small business needs is another monthly bill or contract to sign. To solve this we created the bucket system. (no contract and no monthly fees) Amari Professionals Health Care Resources System is full of hours that the VA pulls from while they are working on your tasks. When the hours run out, simply purchase another package. You will continue where you left off or take a week off and pick up where you left off then, its up to you. No contracts or monthly bills, we will send you an email informing you that your hours are low and give you a link to purchase another bucket. Remember lean and mean is the secret to success.
Can I try before I buy?
We are really good at what we do, but we aren’t really good at everything. We understand this and as a result we offer a 30 day money back guarantee. Give us a try and if we aren’t the right fit we will refund you the UNUSED hours. Simple and risk free.
Do my hours roll over to the next month?
Small businesses need flexibility, so we structured our pricing model to give you 3 months to use your hours. So yes the hours roll-over for 3 months, giving you plenty of time to use them. At the end of the three month period the hours do expire, so make sure you put your VA to work.
Can I share this with my spouse/co-worker?
Yes, share and share alike. There are no extra fees to share yours with others. One thing to keep in mind is when you have multiple people all working the same hours. Make sure and let us know what the priorities are. The project management software will let you put due dates to help this process.
Can my VA work weekends?
Yes, when you submit your request please be sure to include whether or not you want your VA to work on weekends. We have VA’s working 24/7 so weekends are not a problem. But your dedicated VA might not be scheduled weekends. If you need your VA available on weekends you will need to let us know.
When do my hours expire?
Your hours will expire 90 days from the purchase date. Since 90 days is a long time, most people finish up their hours within 20-30 days. If you’re trying to decide on what plan to start with, most people start with the 240 hours for their first time
Is there a guarantee?
You will be getting the industry leading 30 day money back guarantee. If you decide the service is not right for you within 60 days of the purchase date, we will refund all the UNUSED hours.
Can I change plans later?
Yes, you can switch plans as much as you want.
How do I submit my tasks?
We like when our customers use a our project management software. (Basecamp) You will be able to submit your tasks from your computer or cell phone with the Basecamp app. Some people just want to email, call or text their tasks in, that is okay as well.
Other customers already have a project management software they are using and like us to integrate with there system.. We can do that as well.
What's the catch?
There is no catch.
The last thing a small business needs is another monthly bill or contract to sign. To solve this we created the bucket system. (no contract and no monthly fees) Amari Professionals Health Care Resources System is full of hours that the VA pulls from while they are working on your tasks. When the hours run out, simply purchase another package. You will continue where you left off or take a week off and pick up where you left off then, its up to you. No contracts or monthly bills, we will send you an email informing you that your hours are low and give you a link to purchase another bucket. Remember lean and mean is the secret to success.
Can I try before I buy?
We are really good at what we do, but we aren’t really good at everything. We understand this and as a result we offer a 30 day money back guarantee. Give us a try and if we aren’t the right fit we will refund you the UNUSED hours. Simple and risk free.
Do my hours roll over to the next month?
Small businesses need flexibility, so we structured our pricing model to give you 3 months to use your hours. So yes the hours roll-over for 3 months, giving you plenty of time to use them. At the end of the three month period the hours do expire, so make sure you put your VA to work.
Can I share this with my spouse/co-worker?
Yes, share and share alike. There are no extra fees to share yours with others. One thing to keep in mind is when you have multiple people all working the same hours. Make sure and let us know what the priorities are. The project management software will let you put due dates to help this process.
Can my VA work weekends?
Yes, when you submit your request please be sure to include whether or not you want your VA to work on weekends. We have VA’s working 24/7 so weekends are not a problem. But your dedicated VA might not be scheduled weekends. If you need your VA available on weekends you will need to let us know.
When do my hours expire?
Your hours will expire 90 days from the purchase date. Since 90 days is a long time, most people finish up their hours within 20-30 days. If you’re trying to decide on what plan to start with, most people start with the 240 hours for their first time
Is there a guarantee?
You will be getting the industry leading 30 day money back guarantee. If you decide the service is not right for you within 60 days of the purchase date, we will refund all the UNUSED hours.
Can I change plans later?
Yes, you can switch plans as much as you want.
How do I submit my tasks?
We like when our customers use a our project management software. (Basecamp) You will be able to submit your tasks from your computer or cell phone with the Basecamp app. Some people just want to email, call or text their tasks in, that is okay as well.
Other customers already have a project management software they are using and like us to integrate with there system.. We can do that as well.
What's the catch?
There is no catch.
- You have 90 days to use your hours.
- There are no contracts or monthly fees.
- You do not purchase any additional hours until your current hours runs out.
- You have a 30 day money back guarantee.